Delivery is about understanding who your customers are, their goals, and how to eliminate any roadblocks to attaining those goals. A customer-centric approach to delivery relies on user experience, or UX, with popular methodologies such as Design Thinking, Lean UX, and User-Centered Design providing in-house teams a clear path to success.
One major challenge for many organizations, however, is that their teams are globally dispersed. To provide the maximum customer experience with a global team, one proven approach is a design sprint.
Here’s how my team used design sprints—and how yours can too.
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